I bought a Gateway computer model GM5632E at Best Buy in New York back in January. I noticed immediatly that the computer re-booted itself randomly for no apparent reason. Being busy, I missed the 7 day window to return it to the store. I then contacted Gateway directly, and then on February 5th, ...
I bought a $2200 laptop from Gateway and needed a new hard drive as the one it came with was too small. I then bought new hard dive but needed my operating systems disk copy. I called Gateway Arizona #800 customer support on jun 3 and was told they would send my copy for free in 3-5 days as part of ...
On or about 3/27 I purchased a laptop computer from Gateway phone sales department after a lengthy conversation and chat session with the salesman. On 04/01 I received the package by UPS. I immediately expressed my concerns over the damage to the exterior of the box to the UPS Driver. The driver ...
I called customer svc because my power cord for my laptop stopped working and my battery doesn't hold a charge for more then 30-40 minutes. My $1000.00 computer is only a year old. I spoke with Steve, Badge # GWEM5064, he was so beligerent, rude and condescending and told me that I must have ...
I bought one desktop a couple of years ago. It of course stopped working. I sent it in along with the included software. They returned the computer, without the software and not fixed. I needed the software to do any repairs on my own - Gateway insisted they no longer made cds. Big deal. I wanted ...
I called to report on a laptop battery which was seriously overheating which I found on their own website that they had voluntarily recalled in May. I spoke to their customer support agent who asked me for the serial number. I told her that there was no serial number on the bottom and that their ...