I mailed off my frames about the 25th of jan. I recieved a call from them on jan 30th saying they had recieved my frames and it would be an easy fix, should be done by wed 2/1. My CC was charged on 2/2. I had not recieved my frames back by 2/7 so I called them to inquire about my frames. I was told ...
I had a nice pair of 60s vintage American Optical pilot, 12k white gold filled sunglasses. They needed one weld on the top bar above the bridge. August assured me it was an easy fix and that he could do it in a day and send it out the next day. At least 2 1/2 weeks later I received them (after ...
I referenced in my last post that I filed a complaint with the Better Business Bureau of Upstate New York. They just contacted me back because shockingly Frame Fixers wound't respond to the BBB's inquiries. Better Business Bureau, Inc. 100 Bryant Woods SouthAmherst, NY 14228Phone: (716) 881-5222 | ...
I also sent a pair of vintage glasses to Frame Fixers for repair. Three months have passed and I still don't have them back. They do not respond to e-mails or phone calls. They claim to be open from 9 A.M. To 9 P.M. My credit card was charged back in June and I do not have my glasses back. Oh, let ...
My name is Earl W. And I sent in two G. Amani Rx frames for spring hinges, new nose piece, and an arm repair. Sent them in on June 8 any a phone conversation w / Christine in their lab on June 20th and was given an estimate of 30 days - 2 week back log on their work and 2 weeks to perform the ...
Received my glasses back last week after sending them in for repair 6 weeks prior. The repair was on the bridge of the glassess which they did repair. For some unexplicable reason instead of just touching up the chips in the paint they began to strip all of the coating off the glasses, but I guess ...