Anyone using Expedia at this point is taking a serious risk. I won't even go into the litany of problems with their "customer service", except that it will entail hours on hold being transferred from one call center representative to the next until you are told that there is nothing they ...
When I called to confirm my hotel room with Expedia the day before my trip, they said they couldn't find it. Then the agent said the room was $50 cheaper, so why didn't I book it again. After I gave her my credit card info and she secured my reservation, she FOUND my original one. Unfortunately, ...
We purchased rooms from Expedia and later received a letter saying that no room was available at this hotel because the hotel had messed up the booking. On the phone many Expedia representatives gave us many diferent reasons. They kept us dangling for an entire day 'waiting for a reply from the ...
I sent the following complaint to Expedia.com and their subsidiary, Hotels.com, after they tried to charge me a one night, $165 cancellation fee when I cancelled a hotel reservation SIX DAYS before the due date. They tried to say it was the hotel's policy: the hotel's policy is NO CANCELLATION FEES ...
I made an Exxpedia reservation on line last minute. I instantly knew I entered the wrong date. I called customer service, they said it was to late to cancel. I would have to pay for that night and the night I wanted. Finally they agreed to the cancellation. But I had to pay $20 more for the night I ...
We made a hotel reservation for 6 nights in Lisbon 2 weeks ago for a total of $636. Checked their website again and the rates were dropped to $505 for 6 nights, called customer service and even spoke with the supervisor and they refused to refund us the difference. The reservation is not until ...