On December 1, I called Empire Today to complain about Empire and its service. I am not complaining about the quality of their work, but the lack of consideration to their customer. I had Empire to install some carpet in my bedroom, bathroom and down the hall. They talked me into buying the most ...
January I had a salesperson come to our home to give us an estimate on laminate flooring for our family room, Hallway and Bathroom. Her name is Marcia. She started out by Showing me the different style of hardwood and laminate flooring telling me that the price was the same for either. Then she ...
We purchased carpet from Empire Today about 2 years ago for a rental house we own. The carpet was defective. They gave us a reduced price for the carpet. The installer was excellant and you could not see the seams in the berber carpet. Because of this we told the salesmen that we purchased carpet ...
My mom bought carpet from this company in February. At first when she vacuumed, she thought the carpet debris was just extra fibers from the install. However, each time she vacuumed, the canister filled half-full with carpet remnants. Empire sent a tech out to inspect, and of course, there was ...
I'm on the market for hardwoods, rug, and plantation blinds for my house. I've often noticed the Kingdom jingle on Television and believed I'd provide them with a go. I'd planned a scheduled appointment with to get a free discussion plus one simply explained to analyze the corporation a bit online. ...
This will be a long-winded report but, after 5 MONTHS (to date) of phone calls and emails to Customer Service, and even Empire Today Corporate offices which has led to COUNTLESS return visits to "fix" the problems, it has become obvious that Empire Today thinks in terms of QUANTITY and ...