In May of this year I called Empire after seeing their ads on TV for years. I was ready to have new carpet installed and I thought it was great that they would come out to my home the store manager quoted me a price of $1700 over the phone but could not be exact until he had exact measurements. I ...
Empire's jingle is catchy but DO NOT CALL 1 800-588-2300!!! A service rep. Stan, visited our home and convinced us we could not wait until August to get our carpet installed we would have to do it this week. The sting continued with him making phone calls to someone to guarantee the carpet we ...
Empire Today has the worst customer service I've ever come in contact with. Last year, they installed 7 replacement windows in my house. What a mess that turned out to be! Now, I'm trying to get them to fix the broken glass in one of them. Below are the 2 letters I've sent to Empire today stating ...
We responded to the advertisement on tv. A salesman named Mike came to our home and measured the carpet, asked for a deposit, told us to clear out the two rooms and the installers would get the big stuff, except electronic etc. On the day of installation a man calls and says the carpet was ...
We called Empire Today for new whole carpeting as they advertise "next day installation". We both travel for work, so this sounded convenient for us. Local sales rep Paul Jones comes over, we look at samples and choose our carpeting. We ask for a day or so to decide. We are both out of ...
My carpeting was installed one year ago. The installers tore the linoleum in my kitchen (that was one year old) by sliding my entertainment unit across it, the broke my television by "plopping" it face down on the couch, scratched up my entertainment center by sliding the tv out, damaged ...