I, too, have fallen victim to the lies, rudeness and unwillingness to help of the customer rep department of this poorly run company, DIRECTV. I have never in my life dealt with such unwilling-to-help people. I have reviewed the other reports that customers have written and the rebuttals by those ...
In April, while checking my bank statement again, I realized that Directv had debited my bank account $150 without my authorization, at a time when my Directv bill was due. I called customer service to inquire about the bill. I gave them my Directv account number, and when they brought up the ...
We were told we would pay the same rate for 1 year. About 6 months into our service they raised the rate. Other places around here that offer DirecTV say that we can get our local channels. When I called them about this, they told me no. Now they have changed our programming. They have taken away ...
I have had DirecTV for years, from when you had to buy all the equipment. On Sept 9 I wanted to upgrade to HD TV. The installer came out and told me he could not install it because he needed to put it on top of my roof and needed a 40 foot ladder, and he would have to call his boss to tell him he ...
After an update to our R15-500 DVR unit on August 2, the unit started responding very slowly to channel changes and guide access. The unit became progressively worse, and would lock up or freeze and had to be reset to regain usage. After several days of this problem, we contacted DirecTV customer ...
DirecTV 8/30/06 I called Direct TV a few days earlier and asked about upgrading my standard receiver to a DVR and what the cost would be. I was told there would be no charge increase at all. I purchased the DVR at Costco, installed it and called DirecTV to program the new DVR. After about 10 ...