I've been a new customer for 1 month. Over that time, I have, not exaggeration, spoken with them 10 times. I've had the wrong parts installed, installation issues (broken outlets), products added that I did not sign up for, service cancelled, fraud check, unbundled service (I had bought through Verizon's bundled service). Today was the kicker — over an hour to get things straightened out — they wrongly blamed Verizon (who has been awesome through this). No credit and really no care that I've had to go through all this.
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