Here is a recent letter I sent to both Verizon and DirecTV. Good morning, ladies and gentlemen. I just had a conversation with John (ID# U1481) from the Office of the President of DirecTV. The conclusion of that conversation was basically John repeating the exact words I hear from DirecTV's first ...
I spoke to Betty, a customer rep, to cancel my account, because I received notice from my apartment complex that the dish was installed incorrectly and needs to come down asap. I am a downstairs unit, and it was installed on my neighbor's upstairs unit because I could get no signal if it was ...
In Oct 08 we had an issue with one of our cable boxes. They sent us a new one, which we then set up. In May 09 we were going to cancel service because we will be moving to a new location that does not allow satellite. We were informed there would be a $340 fee for early cancellation of a 2 year ...
Anyone signing up with these people should read all the fine print! What they tell you up-front and what is written in the small print are usually two different things. After a while your charges inch up, and the customer service people are useless! I do not mind paying for service, but I do not ...
DirecTv announced $50.00 rebates to customers for giving referrals to their friends/family, both for the new customer and the old customer. They told us later that the operator had mishandled the order so that offer no longer applied (false advertisement). We were signing up for a 1 year contract, ...
I am very disappointed in the consistency of the answers to my questions regarding service coverage, packages, and what to expect upon upgrade. The customer service personnel all seem to be trained on not getting upset and have trite verbiage to say back to an unhappy customer, but they all have ...