Early last year we bought HD service from Direct TV. As the year went on, we noticed we were not getting everything we paid for. We contacted Direct TV, and they decided to fix it by installing the correct HD dish (it takes a special dish and installation) and compensating us for the lost service ...
Direct TV told me I had "an unspoken, unsigned" two year commitment when I got an HD Receiver, and so it cost me an extra $140. That came on top of the $4700 I paid Direct TV over the past 30 months, and I also referred other people to them. I changed to ATT Uverse, and it is far better: ...
I think the company should get the people answering the phones, and their supervisors, to give more intelligent replies, not just "I'm sorry ma'am. I can't do anything more to help you" or "I understand ma'am." They neither understand nor care. They want me to wait 2 weeks for a ...
The tech set up two TVs and left before the second one was up and running. We waited for the second TV to start working, and then returned to the first set to find that it was not working. Long story short, faulty equipment was installed. Customer service is telling me to wait for new equipment to ...
Like many people, I bought a Directv HD receiver from Circuit City, and then learned how deceptive Directv is: 1) No matter what you pay a third party for a receiver, you never own it. You are charged a monthly fee for it on top of the purchase price, and if you cancel your service you must return ...
Subject: DirectTV Wouldn't Let Me Cancel. Talked Me Into Temporary Suspension I called to cancel DirectTV. They tried to talk me out of it. I said I was moving to corporate housing for a while, so they kept insisting that they sign me up for a 6 Month Temporary Suspension and that I could call when ...