For the past 15 years I have been a loyal customer of Direct TV and paid my bill every month on time. When I decided to try another company and disconnected, Direct TV charged me a $140.00 disconnection fee. Why would they do this after 15 years of business? This is the worst business model that I ...
I had Verizon Fios and I thought the service there was bad so being the smart guy I am I went to Direct TV! What a mistake this is the worse service I have ever had. I have had a box that has not worked since I received it. I called Direct TV and was told I would have to pay a service fee to get ...
I am the director for a non-profit consumer advocacy agency. We received a complaint from an 86 year old gentleman, I will call Mr. T, who was told my Direct TV that he could receive better TV service, more channels [including his favorite local] and it would cost less than he was currently paying. ...
In Nov I received a phone call offering Direct TV and there various plans for Cable TV viewing. The gentlemen stated the various promo's that they were offering and I fell for it.."Buyer's Beware".. Since Nov until this month (Nov. 2009) I have been on the phone every month sometimes ...
We scheduled a new installation, and the access card stopped working about an hour after the tech left. Called customer service, the only way to correct this is to have a new card sent out - the techs don't have extras - which takes 2-3 days. Waited the 2-3 business days for the new card and ...
I've had Direct TV services in my home since 2006. There have not been any problems and I've finished the original terms of my contract. In 2007 and early I called to evaluate my account for cost saving measures, possibly even reducing the programming package I currently have. I was told that I had ...