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Direct Energy
Found 38 reviews / complaints
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Direct Energy
Egc ltd misleading to customers

This company make all door to door sales people look bad because of what they do not to say all door to door sales jobs/people is bad its just a few hand full of companies and YES Direct Energy makes the list. If you don't believe me go to www.youtube.com and search door to door sales (universal ...

Direct Energy
Billing

Be ware. Direct energy Of direct energy. This company is scam, if you are late on paying your bills on time they will charge you 5% of your entire bill then they will charge you $25.00 (Collection Recovery fee) my question to them you are charging me 5% on what I owe then you are charging another ...

Direct Energy
Regulated Services Paying off statement via Bank, returned my payment and claiming I didn't pay the right company (I used the accound # on the statement) charged me a late fee

I made the horrible mistake of signing up for their fixed rate service back in October '08. They gave me 10 days to think about it. I got my bill in January and it was triple what my previous bill was. We decided after 2 months of horrifying bills to cancel this service, and decided to just eat the ...

Direct Energy
CONTACT PUBLIC UTILITY COMMISSION if you have had your rate unannounced double to over 20 cents per kw. They said we were notified one yr ago. $800 bills Received electric bills $800-$900

Beware! Of DIRECT ENERGY They recently purchased or acquired entergy solutions. Twice the have not had the meters read for 3 months and we received bills over $1000.00 Now we have received two months (June and July) of Electric Bills of almost $900. They RAISED OUR RATE OVER 90% to over 20 cents a ...

Direct Energy
Billing

My ultimate complaint is that Direct Energy is so completely incompetent that remaining with them became impossible. During the first 6 months I received my electicity from Direct Energy I only received one bill. They were completely incapable of generating a bill. When the bills finally did start ...


Direct Energy
Scam and cheating

Last summer I had a Direct Energy canvaser come knocking on my door. He told me that if I switched to direct Energy, I would get a lower rate for gas and save money in the winter than if I stuck to Maintoba Hydro. This turned out to not be the case. I am paying a few points higher than my local ...