DirecPath is constantly disappointing me. They set the standard for how bad an internet provider can be, as well as how frequently a company can lie to its customers. They can't deliver the speeds that they promise, they can't maintain a low latency network. For the last few months I have been ...
Like another user, we posted a money order on installation. This wasn't put into the account for months later, and we were charged late fees for it. Our service is consistently slow, ping times are terrible, and we have issues with packet loss as well. DirecPath 's level 1 Technical Support is a ...
I've been forced to use this company for years and have had nothing but problems. Their customer service is horrible because once they get a contract in a community, they basically hold the residents hostage. My only option other than them is to use Comcast, which I refuse to do. My problems have ...
I had to switch to direct path because it was the only thing my apartment offered, a representative came out to our apartment complex to take our orders and the lady who took my order got my order wrong, i called to fix it and they wanted me to pay $250 for a DVR, for there people ordering my stuff ...
Only 2 days after setting up my 6 mbps internet service through direct path, I paced a call to their tech support to complain about my internet speed maxing out at 1 mbps. After the first call, a technician was ordered to the home. After a few more calls to tech support, we were able to determine ...
I work for an brand new apartment community and the owners of the community decided to sign a contract wtih directpath so they had exclusive rights to all television here. Every person that moves in has complaints about their sevice. They dont have the correct modem for telephone, internet, or they ...