Received a call at 8:30P.M. On 3/19/04 re. Past due bill. They intend to disconnect service on Monday, 3/22/04. Payment of $108.00 was made on 2/27/04 and has cleared my bank but was not credited to my account. They refuse to accept bank statement-want copy of check both sides which I cannot get ...
Cox started billing for cable services that were not provided or asked for without authorization. When the matter was reported and information was requested as to how this happened they were evasive. I am not convinced that the problem is rectified and will not happen again. I am frustrated that ...
My wife and I called to disconnect service due my military deployment. We had cox cable reconnect our service after a few months of system stoppage. Reconnection of service was done on 6/10/03, when we bought our own cable moden. The technician came and picked up the modem COX had given us. The ...
I called customer service to ask for a repair man to visit our home. It was explained that IF the cables in the home or on the property were damaged I would have to pay a 50.00 service fee. When the repair man came to the home I explained that I did NOT want any work done that would cause us to be ...
I had account with cox in 1999. I moved in 2001 to another address. Cox was not offered in the new area so I returned equipment when I had service disconnected. I opened another account with cox in 2002. June I was checking my credit report and there was a negative item from cox reported to a ...
Cox Communications has had this account in limbo since May. They sent a bill for a modem that had been paid for since Dec. I spoke with them in June again July 11. Each time they sent a letter to the collections department. And said I would hear something back in 48 hours, which never happened. On ...