Earlier I received a purchase and/or balance transfer promotion rate of 2.99 for the life of the balance. I took advantage of it and used $9000. On December 12, I received a notice letter that says my promotion will expire October 1. I immediately contacted Citibank about the matter and asked ...
Outsourcing. Bad decision. At least not for customer service. There is not a single place to get all the information you need. I wanted to close one of my accounts and cash out the balance. Thursday: I was told I could not close the account because the balance is more than 2K. Later on Thursday I ...
This is simple. For over 1 year I have been frustrated and unable to use my debit card! Through 10 conversations, changes of PINs and assurances, nothing has changed. Now I have moved, and they will not send new PIN codes to my new address because it is not the online registered address. No one at ...
Every time I received my billing statement from my Citibank card, I always got a headache. There are always charges that I don't know where they come from, but I still pay what is needed. Recently, I filed a request by phone, asking them to cut my credit line, since I intended never to use my ...
Over the course of the last 10 years, I've held a CitiBusiness Card for my personal use. CitiBank made some changes in July to increase all existing customer interest rates regardless of payment history and credit ratings. I have a credit rating of 760, which states I am a good credit risk and make ...
I called regarding a security breach on my card, and before hanging up, the sales lady tried to enroll me in a fraud plan without my consent. When I said I'm not interested, she just kept on typing and acting as if she didn't understand me. I said, "Let me be very clear, I do not want your ...