For years we have been paying off our store credit card through Citi, always on time, when suddenly we were hit with "late fees." The bills were always mailed on time, but Citi claims they were delayed by the Post Office, and finance charges of over three times the payment were added. ...
I was in a Citibank branch on Friday, March 5, in Greenlawn, NY. I wanted to comment on the abuse some of your employees receive from customers. The branch manager was trying to move the teller line along when a couple waiting in line in front of me were so mean and nasty regarding the number of ...
First, I made a mistake last year: I accidentally paid my balance two times. So I called recently to ask for a refund. The representative was nice enough to send the amount back to my checking account. However, when I checked my account balance today for Citibank, I found out that Citibank has ...
After six months of trying to get Citibank/Sears to remove fraudulent charges, we still have no results. It is OK to charge fraudulent amounts to your Sears/Citibank credit cards because they will drown you in paperwork, ask for the same information you have already sent them three times, and in ...
I just received a letter from CitiBank stating that my interest rate is going up by 10%, from an already ridiculous 19.99% to 29.99%, matching their default rate. But, they say, it will be partially offset by a 10% rebate of the finance charges. At first glance, that may seem like there is no ...
I applied for a mortgage loan with a banker named "Brian Monro". I asked him if I could get the loan modification program if I don't have a Fredimac/Fredimae loan. He told me I could, saying the rule had been changed for other people to get a loan modification (not a refinance). I paid ...