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British Gold Refinery
Found 25 reviews / complaints

British Gold Refinery
Consumer Report

I sent 3items of 9ct jewellery worth approx £150-£200 to the British gold refinery on 15th May. They quickly confirmed they received the items, and offered me 3 different valuations over the next week, despite me declining the first offer on the 17th May they kept on offering various amounts. This ...

British Gold Refinery
Consumer Report

I have sent them several items, which they've phoned to confirm had been received. Following a week I still have had not contact from them. I have sent 2 emails and made several phones to their unmanned phone number requesting a reply. Looks like they've gone bust or its the start of legal ...

British Gold Refinery
Consumer Report

I sent gold to BGR in early Feb, like everyone else I heard nothing without constant prompting. Eventually they gave me a low valuation that I declined and I finally decided to report them to the police. I was about to try and claim for the loss through my insurance, when I heard from BGR offering ...

British Gold Refinery
Consumer Report

Done an online calculation. £675 was given. Sent gold items by there delivery service. They sent email saying it was only worth £440. What a rip of. Asked them to send it back. Had 2 emails 1 answering machine message but have not recieved my items as yet. Dont send anything to these crooks they ...

British Gold Refinery
Consumer Report

I sent them my 24 carat gold bracelet they told me it was only 9 carat and paid me £44-15 they ripped me off and would not give me my bracelet back unless I paid them an additional £50 I had to pay them a total of £94-15 before they would give me my bracelet back, I refused and they melted down my ...


British Gold Refinery
Consumer Report

Hi I sent my gold to the British Gold Refinery on 5th Feb with their next day delivery service. I left messages asking if had arrived, finally went online to find it had been. I then left other messges finally speaking to 'Peter' at 16.56 on the 8th. He said they were still assessing it and would ...