Very bad alignment. My steering wheel was at 7 o'clock and 2 o'clock. Car still pulled and the numbers from the print out showed they never touched the drivers side and messed up the passenger side. Camber was never put into spec and they have claimed every time (4) I've gone in for an alignment ...
I went in to get a routine oil change. When i got my car back i noticed hand smudges all over the wheels when they shouldn't be being touched during an oil change. My car rode very smooth before hand. I am meticulous with my car and am very familiar with it. When i drove off the steering wheel and ...
Needed tires for my motorhome. Was quoted $1,774 tax over the phone. Give them my CC number to bring in the tires and show up with the motorhome for the install. The Manager wouldn't honor the quote. Wanted about $350 more. Says it's not worth it for him to do the work at the quoted price. Doesn't ...
I purchase two tires for my car hauler and when i got home the two i had replaced had no hub caps. I called and the manger said no problem the company would take care of it and would send me a check for a set of 4 as it would behard to find matching ones. I v called several times and eachtime it s ...
I have had more than one incident at Big O Tires before, usually small and I figure if you address the small mistakes they will correct them and not do them again, truly standing behind their apologies. I would take in my truck to this place and they would get my steering wheel cover and gear shift ...
My husband brought our car to the Big O Tires while we were shopping at Walmart in Cortez Colorado to have our tires rotated and balanced. They told us the vehicle (2000 Dodge Durango) might still drive rough since it was out of balance so bad. That was an understatement!!! For 6 months we have ...