My husband brought our car to the Big O Tires while we were shopping at Walmart in Cortez Colorado to have our tires rotated and balanced. They told us the vehicle (2000 Dodge Durango) might still drive rough since it was out of balance so bad. That was an understatement!!! For 6 months we have drove with it bouncing and bopping all over and finally took it into our local mechanic today, March 22 (Now you might ask, why we didn't bring it back and have it fixed. Well, we don't live in Cortez, or Colorado. We live in Utah and have to drive over an hour to get there. Its not just something we can do to pop over and fix. Trips to Cortez are usually twice a year and in the late evenings, it was a rarity that day to catch Big O open)
His exact words were "WHO did you have rotate those tires last"??? He had never seen such a terrible, unacceptable balancing job in his career. They tires were over weighted by 3 or more ounces and the weights were strung all over the tires. I explained that we just had it done about 6 months ago and Big O in Cortez. He was dumb founded that you do such a thing and recommend getting a hold of you.
Our mechanic rebalanced the tires with significantly less weight.in fact most, if not all the weight your uneducated mechanic put on there was stripped off. Now my vehicle drives like a dream and we can feel confident in knowing we are safe with the work done. Our mechanic has done major to minor repairs for us for several years now and never over charged or scammed us. I will never recommend your shop, your company or any product of Big O to anyone, not even if it was last resort. I will publish this complaint to the web and make it known everywhere of the "services" you provide.
What a disgrace you are, my family is in close contact with the previous owners of the St. George, Utah branch of Big O's. We never had a problem there and always received honest work. You have ruined the Big O family to us. Never will I put my family's life in your hands. Whoever breaks down your tires, rotates and balances should be fired immediately and never allowed to touch them again!
March 22
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