I had a terrible experience with their customer support too... I ordered a laptop online and received their mail for pick up. I went there and they could not find it. They had me wait for 1.5 hrs and finally said, laptop is unavailable, I have to cancel my order and reorder it. Frustrating as it ...
My 3 month old Canon camera broke - when I tried to turn it on it said 'lens error' and the lens wouldn't open. I took it to Best Buy and they shipped it off to get fixed. My boyfriend (who bought it for me) got a call from their repair vendor saying it would cost $160 to fix. He asked them why ...
Here's the letter I wrote them recapping the misery they caused, and am awaiting their response. Yeah, right... BY EMAIL AND OVERNIGHT MAIL Best Buy Corporate Customer Care P.O. Box 9312 Minneapolis, MN 55440 Gentlepersons: The letter is to inform you of the extraordinary and unreasonable ...
I am SO DONE with Best Buy!!! A few months ago, my mother and I woke up (early) to the sound of water. We thought it was somebody's sprinklers outside and thought nothing of it. Later that morning, the sound was still there, and even louder in the kitchen. We searched the entire house, and after we ...
Before moving to Japan in Oct. I wanted to get a laptop. I purchased it from Best Buy and was asked if I wanted the extended warranty for another $200. Since I was going to be using it in Japan and moving it around, I figured this would be a good and safe choice. Now, I was concerned if the ...
During the frenzy of the black Friday weekend, my boyfriend and I were at the Best Buy store in Henderson, NV (across the street from the Hotel where we were staying) where I witnessed a store employee jump on a platform and try to sell a bunch of laptop computers as if it was an auction. He spoke ...