Ordered a number of Golden (Brand) Open Acrylic Paints from BenFranklin.com on February 21.2012. On March 1st I called "Customer Service" regarding the status of my order and got a voice mail about how my call was important - but leave a message. I also followed up with an email on March ...
I ordered a few products and after not receiving them in the time that was quoted at checkout I attempted to get in touch with their customer service... And of course i never got a reply. Scam!! ...
I found a better deal elsewhere within an hour of ordering something from them and that was when I discovered there is no way to cancel an order online. I called and e-mailed them and they have not responded (it has been days). I'm writing this now because I've searched and found other people ...
I too cannot get in touch with customer service. I ordered my item at $256.55 and it still has not been shipped out yet. I have contacted them several times using 877-733-2363 and left messages. I have also emailed customer support to ask when my item will be shipped. Still no response since ...
I should have come here and looked at the two comments before I ordered from BenFranklin.com. They charged my credit card the day I ordered Feb-15 and have not shipped or communicated with me since they sent the order confirmation email. I Guess if I don't hear from them in a couple of days, I have ...
I too placed an order on February 8 in the amount of $55.71. I have not received the order nor will they return any calls or e-mails inquiring about the order. Unlike the customer above, I had a few items in the order. I never dreamed there would be an issue with this company. I did check the BBB ...