Horrible customer service. Called to terminate my membership, and employee said she will direct me to the manager. I waited forever, called again, and no one replied. No more B&N. ...
We bought our 12-year-old son a Nook for Christmas under the understanding that Barnes and Noble offers 1000's of free books for it on their website. What they don't tell you is that you have to have a credit card on file to order the FREE books. So I bought a pre-paid Visa to be able to open the ...
I bought a Nook and after a few months, it suddenly started showing strange characters at the bottom of the screen. I took it to a B&N physical store, and the worker there told me it was a manufacturer's defect. He attempted to exchange the Nook there in the store, but when he found out I ...
Here it is 2010 and some on-line retailers still have problems with their websites and their customer service. Barnes and Noble.com website prompted me for the two gift cards I had, both $25 for a total of $50. They were brand new cards just issued and had never been used before. So I carefully ...
On 4/5, I ordered a DVD from bn.com, Barnes and Noble's website. I paid $10.99 for expedited shipping so I could have the DVD by 4/9 at the latest (4/8, if I was lucky). I had the DVD sent to my work, which is only open Mon-Fri. On 4/8 in the morning, I received an email from bn.com which stated ...
I purchased a CD online from barnes and noble on 12/20. The money for this purchase was put on hold on my visa. I just found out today, 12/24 that they did not have the CD in stock. I called their customer service # and was told that it would not be shipped out until mid-January. I told the agent ...