Balsam hill
Found 16 reviews / complaints

Balsam hill
Balsam Hill does not follow their published warranty service standards for manufacturer's defects - Balsam Hill - Prelit Aspen Silver Fir Artificial Christmas Tree

Shops, Products, Services Siwiti91 0

Purchased top of the line Christmas tree from Balsam Hill that has defective branch, contacted their customer service, and they send me a. 49 cent washer and tell me to fix the problem myself; really? Tree is supposed to have 10 year warranty on foliage. Unacceptable that Balsam Hill refuses to ...

Balsam Hill
Poor customer service

Construction & Repair unhappy with Balsam Hill 0

Balsam HIll has terrible customer services if a produce is defective. Do not do business with this company. We received a tree that was so wobbly at the top that it would have been unsafe, the pins would not hold in the stand, and the tree looked sawed off at eye level. We had to pay shipping costs ...

Balsam hill
Customer Service hold

Shops, Products, Services UnhappyInSC 0

Quite possibly, this is the worst company I have ever dealt with regarding customer service. The customer service phone line places you on hold, makes a please hold announcement, and keeps transferring you to hold announcements for five minutes. After five minutes, you are automatically ...

Balsam hill
Balsam Hill Trees - Bad Quality & No Customer Service - 12' VERMONT SPRUCE

Shops, Products, Services alsamhillsucks3 0

This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from then on. Lights burn out and whole sections ...

Balsam hill
Balsam hill rip-off

Miscellaneous Anonymous20101 0

Balsam Hill is a complete Rip-Off... If you are even thinking about buying a tree from this company, please do yourself a favor. Don't do it. If you check bbb.org and read the complaints, you definitely won't order from them. Also, google: balsam hill complaints and you won't even think about it ...

Balsam hill
Complaint

Miscellaneous PatatSmithsStation 0

This is a terrible company. Bought a tree form them. I don't like the tree. Just want a return authorization so it can be sent back for refund. I have been on hold for 4 hours today trying to get through to customer service. No luck. Also e-mailed company with no response. I feel as if I have been ...

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mstadler 07-31-2026, 02:48 AM
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Jorge,

This so-called company is trying to pull the same scam on me.

Have you got anything new to report on them?
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