AT&T Wireless GoPhone Customer Service is terrible. I lost my GoPhone phone, and I want to purchase a new phone and transfer my old number and balance to the new phone. Sounds simple enough, right? However, customer service said that I could either go to an AT&T store to by an unactivated ...
In July, I had some personal effects stolen from my house. I reported the loss to the police, and kept the police report to cover any identity related issues that arose from the incident. On August 26, someone using my name and social, in another state, went into an ATT wireless store and proceeded ...
I have been a loyal customer of att wireless for seven years. When I attempted to obtain another third line they requested an $800 deposit. When I asked why they told me I had sent them an insufficient funds check and sent the bill to three collection agencies in an attempt to collect. My wife ...
I have had a plan for many years with AT&T Wireless that includes rollover minutes - i.e. I have 900 minutes a month on the plan and whatever I don't use each month rolls over to the next month. I just realized that I have accumulated 4,240 rollover minutes, so to save myself some money I ...
I went in to the att store to upgrade my phone, Sept. 2008. At this time I was told that I could not upgrade until Oct. 10. At the time that I went into the store I had paid my bill up until Oct. 2008. I went back into the store on Oct. 10 and when the person waiting on me pulled up my account, I ...
I bought a phone in 2003 in California, I am active duty military and knew that I would be PCSing (moving) to Texas in a year. I asked the salesperson specifically if I would be covered at my new address. They told me that because I was signing up for the extended network plan I would be covered. ...