My wife and I recently chose to take the Amtrak luxury bus to Las Vegas. We arrived at the station and were promptly pushed onto a very old, dirty, Greyhound bus. We learned after the fact that Amtrak subcontracts with Greyhound but we were not told this at time of purchase. Needless to say we were ...
At Thanksgiving, my son who attends college in San Luis Obispo boarded the Amtrak train. The train was to go from San Luis Obispo to Los Angeles, he would change trains in Los Angeles and be in San Diego (total trip approximately 10 hours). The trip took over 14 hours! What Amtrak fails to tell its ...
This is a warning for every consumer who purchases a ticket off Amtrak's website and then expects to have to option to cancel and get a refund. The website was designed so that you can't cancel the ticket. You have to call a customer service rep. The rep will tell you they will process the refund ...
When you make an online reservation, there is not way to cancel it online and you will not get a confirmation of the cancellation. They make you call an agent, and the agent does not cancel the reservation. They just say they are cancelling it, then you end up paying for the ticket and you have no ...
I took a trip from Los Angeles to Temple Texas on AMTRAK for my sisters wedding. We decided to try their first class cabins. The way there was acceptable, aside from being tossed around at night like a rag doll and then having them park in the middle of the desert for a whole night in record high ...
I have traveled AmTrak on & off for several years. I can say their customer service has been on a continual decline. I boarded a westbound train in Scotia, N.Y. Last winter and put my carry-on bag on one of the lower level storage bins. Upon doing so I proceeded upstairs to my seat in coach. ...