I was on my way back from my honeymoon in Maui, and the rude AA Airlines representative refused to allow time to tag our baggage and step aside. We quickly lost track of the baggage and then in Baltimore, one of the bags was not recovered. We filed a claim with the rude claims assistant and then ...
I needed to get this off my chest... I was trying to check my bag that morning and twice during the incident Yolanda De Haas ignored me as I was speaking and started to talk with a passenger in the other line! A simple hello how are you would have been fine with me if she felt the need to greet ...
Date of Occurrence: November 9 Place of Occurrence: American Airlines Miami Airport On returning home from a fantastic business trip, I encountered an obnoxious, belligerent Curbside employee at American Airlines in Miami. After a long business week, the trip had taken it toll on me physically. By ...
I called in about a week ago to purchase a ticket through AA call center. I was told I was all set and the tickets had been purchased. When I got online to choose my seats, my reservation did not exist! When I called back the call center, I was told that my reservation that was on hold got ...
It was 2pm and I was just getting to JFK for my flight that was supposed to be at 3:55pm. I figured finally I get to have my vacation to a start and my flight was supposed to have a stop in between meaning it should take 4 hours total to arrive at SJU puerto rico and I was ready for that extra ...
Please help me understand how a simple weekend trip for a security conference in Vegas could be ruined by the mediocrity of your standard service. Let me preface the following with the fact that the last time I took American your airlines had left me stranded in Chicago for 3 days, and wouldn't let ...