I needed to get this off my chest... I was trying to check my bag that morning and twice during the incident Yolanda De Haas ignored me as i was speaking and started to talk with a passenger in the other line! A simple hello how are you would have been fine with me if she felt the need to greet ...
On August 21, I came 3 hours early for my trip from Manchester to Phoenix. Although packaging I put two containers of jewelry within the middle of my situation, covered in apparel observe that this jewelry managed to get to Manchester from Phoenix securely 3 days earlier. I had been fortunate ...
Please help me understand how a simple weekend trip for a security conference in Vegas could be ruined by the mediocrity of your standard service. Let me preface the following with the fact that the last time I took American your airlines had left me stranded in Chicago for 3 days, and wouldn't let ...
Date of Occurrence: November 9 Place of Occurrence: American Airlines Miami Airport On returning home from a fantastic business trip, I encountered an obnoxious, belligerent Curbside employee at American Airlines in Miami. After a long business week, the trip had taken it toll on me physically.By ...
I called in about a week ago to purchase a ticket through AA call center. I was told I was all set and the tickets had been purchased. When I got online to choose my seats, my reservation did not exist! When I called back the call center, I was told that my reservation that was on hold got ...
As an American Airlines (AA) frequent flyer of 100K miles, I have to say AA just isn't what it used to be when it comes to customer relations, and they won't be getting another 100K miles out of my family. While shopping on their Website for flights, I tried to select "infant in lap" for ...