I called in about a week ago to purchase a ticket through AA call center. I was told I was all set and the tickets had been purchased. When I got online to choose my seats, my reservation did not exist! When I called back the call center, I was told that my reservation that was on hold got cancelled due to lack of payment and that no one ever accessed my reservation. Naturally I got pissed bc the fare had gone up. I was told I needed to contact customer relations and that they had no phone #. So I held another reservation and waited to hear back from them. I had to purchase the ticket as the fare kept going up and did not hear back from customer relations until about 4 days later telling me to call back customer service bc they only deal with problems after the flight was completed! I again got even more pissed and called back the CS call center and was told there was nothing they can do bc there was no evidence that i called in. The supervisor basically doubted me bc she said "why would youc all in to purchase the ticket if you held the reservation online?" I did that bc we are going on a cruise and wanted to make sure there was no errors with my purchase! I was told by the supervisor i would have to email customer relations again and wait to hear back from them bc she cannot do anything to help me! My biggest issue is I gave this rep who booked my tickets for me my credit card # and they held the funds on my credit card but never actually charged it. So now I am wondering what the hell is going on and what did she do with my credit card #. I was told that they cannot charge my card without accessing my reservation... But they did!!! This is my 1st experience with AA and I will never even use them again. I have no choice right now bc I already purchased tickets with them. AA customer services is crappy and they do not care about their customers and not to mention their supervisors are rude! I keep getting bounced around, accused and treated like crap. Thank you so much for the corporate #... I am going to call them today because no one wants to release their corporate #. I always use and their customer service is awesome but i went with AA bc their flights were cheaper... I guess you get what you pay for!
AA Sucks!
Indian Orchard, Massachusetts
U.S.A.
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