Symantec
Norton 360 Lost my files that I had backed up with their online backup, ZERO response after SIX contacts to their "support" service! Cupertino California
Norton 360 allowed a program called 'fakeavwarning. Trojan' into my computer, which caused it to crash. I had to recover my hard drive with the factory recovery disc, losing all my hard drive files. I thought "Good thing I have online backup!"&NOT! I used the 'restore files' ...