We were refered to Gexa by a friend who thought they were wonderful. When we signed up with them in June or July of 05 we asked for automatic bill deduction. We were told no problem, as for today August 06 so bills were late and we were even shut off a time or two. My biggest complaint comes from ...
Gexa Energy is a prime example of you get what you pay for. Their hold time for customer service calls has put me over my minutes on my cell phone and actually cost me more than the money I would have saved by using them. The average time I have been on hold with this company has been about 60 ...
I previously moved and transfered services to gexa. I had a previous balance of $86.82 from that address so around December after about an hour wait, I finally got connected to customer service which told me that in order to pay the previous balance I had to pay also my current charges of $163.89 ...
Our electricity bill was $600.00 for the month of September. We contacted Gexa Energy to ask for a payment plan. A payment plan was set up: we would pay the current amount plus an additional $127.00 beginning Octber 17. Payment was posted on the 17th. Since we have 3 small children, we called twice ...