Independent profile — not affiliated with Verizon
Verizon Reviews & Complaints
← Back to the full Verizon profile
REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Fios Box Problems and Customer Service Refusing to Send a Technician
- Fios Bundle Rate Rose After Three Months Though Told One Year
- Sales Rep Misstated How Gigabyte Cap Accumulates, Then Billed $280 Overage
- Double Play Package Quoted at $85 Monthly but First Bill Was $346
- Customer Service Clerks Show Little Care in Doing Their Jobs
- Long Hold Times, Undisclosed Service Charge and Rude Representatives
- Cell Line Messed Up After Adding Line, Reps Unable to Fix It
- International Calls Billed at $4.95 a Minute After Undisclosed Rate on Bundle
- Fios Switched International Calling, Over $6 a Minute to Iran
- Cannot Cancel Home Phone or Bundle, Early Termination Fee Charged
- Fios Cable Runs Past Property for Two Years but Connection Still Unavailable
- Telesales Trainee Describes Disorganized Training, Late Pay and Unfair Treatment
- Monthly $1.99 Megabyte Usage Charge Caused by Accidental Button Presses
- Former Salesperson Says Store Pushed Accessory Bundles on Customers
- Debited Credit Union Account Without Permission, Refused to Refund Double Payment
- Promised $19.99 Unlimited Calling Offer Reported Nonexistent After Two Months
- Fios Billing Errors, Broken Credit Promise and Service Turned Off Repeatedly
- Fiber Line Installed Without Consent After Told No Installation Required
- Thirty-Day Test Drive Return Refused Over Porting Delay and Termination Fees
- Subcontractor Spray Painted Lawn and Tampered With Cabling Without Permission