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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Unexplained Charges Over $1,000 and Repeated Disconnect Notices
- New Fees Added to Bill Including Voice Mail Charge
- Promised Free Premium Channels Later Charged on Bill
- Helpful Staff Swapped Phones and Numbers Without Problems
- Reliable Network Claim Disputed, Faulty Equipment Not Covered
- Unauthorized $10 Premium Text Messaging Charges From Third Party
- Collect Call Charges Billed for Calls Never Accepted
- Data Package Required for PDA Phones to Upgrade, $29.99 Monthly
- Request for Advanced Phones and a Successor to the LG Voyager
- No Reachable Technical Support When Fios Internet Went Down
- Monthly Bills Near $600 Despite Unlimited Family Plan Features
- Request to Change Phone Bill Due Date Refused
- Double Billed for Overlapping Plans After Upgrade, Two Hours on Phone
- Confusing Color Coded On-Screen Channel Menu on Fios TV
- Replacement Phone Refurbished After Stores Gave Wrong Stock Information
- Charged $51 to Replace Three Month Old Phone Past Warranty Year
- Terminating Two Year Contract After Stolen Laptop Refused by Staff
- Collection for $274.91 Bill From 2005 Surfaced After Switching Provider
- Refer a Friend Credit Never Applied After Referral Completed
- Charged New Plan Rate for Nine Days Before Upgrade