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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Insured envelope arrived empty and franchise store gave only empty promises
- Delivery notice left saying no phone despite note with phone number
- Returned Kodak printer reported not received and pickup cannot be tracked
- Package arrived opened with an ordered item missing
- Perishable chicken package not delivered after false address error
- Charged $18.00 packing fee plus postage to insure a small picture
- Next Day Air Early AM letter six days late, no refund
- Five-day ground package five days overdue and promised callbacks never made
- Empty box delivered and company denied item was ever inside
- Late package inquiry ended when representative hung up
- Missed delivery attempt and promised pickup confirmation calls never made
- Tracking says delivered but buzzer never rang and no notice left
- Anniversary gift package late while tracking does not reflect real status
- Delivery notes posted without attempt and redelivery promises not kept
- Drivers leave packages without knocking and website offers no delivery contact
- Packages reported delivered when not and delivered on Sundays by personal vehicles
- Open letter on C.O.D. mix-up and late fee on paid invoice
- Returned air card reported as cotton swabs and customer blamed
- Repeated failed delivery attempts without ringing bell despite notes and calls
- Driver double parked and blocked car with occupants inside