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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Kiosk Salesman Promised Unlimited Texting That Plan Did Not Include
- Prepaid SIM Card Deactivated, $54 Balance Lost, Number Given to Someone Else
- Disputed $450 Bill Credited After Letter to Company President
- Billed for Iraq Calls Never Made, Bill Jumped to $541.75
- Unwanted Spam Texts Charged, Company Will Not Turn Off Text Messaging
- Service Threatened With Cancellation Over Excessive Roaming Claim
- Wireless Laptop Service Never Worked, Refund Refused, Collections Threats
- Phone Insurance Deductible of $85 Equals Price of New Phone
- Cancellation Refused After Hospitalization, Power of Attorney Ignored
- Stolen Phone Ran Up Nearly $400 in Game, Music and Text Charges
- Promised Free Flights for Weekend Sign-Up Never Delivered
- Four Unauthorized Phones Added to Bill, Plan Change Never Done
- Phone service
- Nearly $1,000 Bill for Incoming Texts, No Help With Payment Plan
- They suck
- City License Tax Billed to Customers Living Outside City Limits
- Billed $214 for Returned Phone and Service Disconnected
- Charged Over $100 for Replacement Phone Though Old One Was Under Warranty
- Lost Phone Led to $1,200 Charges, Then $1,600 After Auto-Reactivation
- Charged $61.06 for International Calls Made With Calling Card