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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Poor Service, $400 Cancellation Penalty and Mall Store Confrontation
- Bad service
- Phone Upgrade Promises Broken, Line Disconnected After Complaint
- Faulty Rizr Handset Exchange Requires Paying Two-Way Shipping
- Billed $600 for Phone Never Delivered, Service Interrupted Over Balance
- Fly Free Promotion Vouchers Delayed Months, Second Voucher Late for Honeymoon
- Prepaid Daughter's Phone Could Not Be Moved to Family Plan Despite Promises
- Password Changed Six Times in a Week, Phones Ordered Fraudulently on Account
- Phone Disconnected Early After Store Rep Canceled Account Without Consent
- Call Center Agent Fired for Replacing Razr Phone, Cites Poor Coverage
- Contract Terms, Ending Fees and Charges Repeatedly Misstated
- 30 day return policy makes phone impossible to return
- Unexplained 333 Text Message and No Reply to Customer Service Request
- Payment Plan Demands $700 Within One Month After Hardship
- Charged $200 Termination Fee Despite Dropped Calls Near Home
- Rebate Denied for Wrong IMEI Copied Straight From Phone Box
- Metro pcs, STEALS $116 () from me
- July Bill of $466 Included June Minutes Routed Through Another Carrier
- Eight Hour Tech Support Day Ends With Calendar and Contacts Erased
- Possible $3500 Overpayment, Refund Authorized But Still Not Received