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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Sales Promise Not on File and Hidden Two-Year Commitment
- Plan Changed Without Consent After Customer Declined the Change
- Billed Over 900 Dollars Despite Monthly Payments Already Made
- Phones Arrived With Used SIM Cards and Damaged Accessories
- Slow Dropped Web Service Under Contract With Early Termination Fee
- Deceptive Advertising? You Decide
- No customer service, no refund - LG Imprint phone
- Rebate Form Mailed Twice but $40 Rebate Issued to Someone Else
- Dropped Calls, No Texting and Long Holds on My Touch 2
- Replacement Phone Failed on First Charge and Line Removal Took Hours
- Charged for Line Returned Next Day and Ported Out
- Four Hours Trying to Activate Phone, Transferred Nineteen Times
- Restocking Fee Charged After Returned Phone Not Logged
- Ripped me off, lied to me, extracted money by falsifing
- Unfriendly and Incompetent Service After Eight Years as Customer
- Charged After Closing Account and Collection Calls Six Months Later
- Your Mobile Connection Nude Pictures, Bad Customer Service & LIES
- Won't refund money for service not provided
- Charged Full Month and Termination Fee After Porting Number Out
- Salesman Cursed at Me and Threatened to Fight After Phone Sale Offer