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Sears Reviews & Complaints
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REVIEWS & COMPLAINTS3,406on USAComplaints · none in last 3 yrs · latest 2015
WEBSITEsears.com
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 3,406 historical complaints about Sears, published between 1999 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Direct Escalation Department Number Shared After Missed Repair Appointments
- Seven Weeks After Order Still No Refund for Unshipped Christmas Item
- Technician Late Over Five Hours and Air Conditioner Still Not Repaired
- Pool Table Gift Given to Another Customer Before Christmas Eve Pickup
- Central Air Install Done by Subcontractors Despite Promise of Direct Employees
- Laptop Order Stuck Processing and Unable to Cancel for Two Months
- $153 Water Line Replacement Bill for Ten Minutes of Work
- Gift Card Survey Led to Flood of Spam Emails and Phone Calls
- Craftsman Tool Bundle Order Not Honored After Conflicting Store Answers
- Price Match Denied on Bosch Dishwasher Despite Rep's Promise
- Service Agreement TV Repair Delayed 15 Days After Four Months
- Refrigerator Repair Only Offered in Eight-Hour Window Despite Work Schedule
- $224 Restocking Fee Charged on Plasma TV Returned Within 24 Hours
- Alignment Not Fixed After Tie Rod Replacement on Mercury Villager Van
- Wrong Printer Shipped Twice and Refund Delayed for Months
- Constant Calls to Cell Phone After Unwanted Dryer Repair Appointment
- Kenmore Elite Refrigerator and Freezer Leaking and Repeated Failed Repairs
- Refrigerator Ice Maker Replaced Twice and Overflowing Problem Not Fixed
- Technicians Claimed Dishwasher Water Was 80 Degrees Until Tested With Thermometers
- Washer and Dryer Repair No-Shows and Useless Repair Center and Management