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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Account charged off despite dispute and refusal to send account documents
- Tahoe repossessed right after a payment arrangement was made
- Early and late calls, and mailed payments posting two weeks late
- Told deferment available, then denied, and no local office to call
- Balance barely dropped after a year and a half, refinance refused
- Late payments still reported during Hurricanes Gustav and Ike
- Calls to my workplace and to my personal references
- Payments allegedly held until after due date and late interest charged
- Daughter's relatives called at work and written payment agreement ignored
- Don't deal with them
- Hidden late fees, rude representatives and balance still 14,000 after paying 10,000
- Still owe 13K after paying over 14K on an 18K loan
- Refinance and trade-in refused due to high loan amount
- Not posting all payments made
- Repossessed after same-day payment, now billed over $12,000 for the balance
- Employees posed as officers and falsely claimed an emergency
- Monthly added fees and payment charges leave balance near $2,000 over
- Five payments totaling $2,450 reduced balance by only $315
- Final notice postmarked days after its date, and no bills for months
- 21 percent interest and refusal to refinance on a 2003 BMW loan