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Santander Consumer USA
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COMPLAINTS735
VERIFIED PHONE888-222-4227
LAST CHECKED2026-09-28
Complaints & Reviews on USAComplaints
735 complaints on USAComplaints, including 1 published in the last three years.
- Deferments never processed, car repossessed and payoff money taken
- Made Me Want to Kill Myself
- Payments still withdrawn two weeks early after due date change request
- Harassing calls at work and refusal to refinance high-interest loan
- Repossession threat and calls to workplace after one month late
- Common patterns noticed in the 400 complaint posts
- Still owe more than purchase price after 19 months
- Harassing calls and checks credited to another customer's account
- Lied about reinstatement after repossession fee paid in full!
- Dealer never forwarded first payment, promised deferment not honored
- Told a deferment was possible, then told none were offered
- 20% APR car loan despite good payment history
- First payment led to extra fee and conflicting advice on principal payments
- Two false repossessions reported after I paid off both cars
- Owe over 9,000 on 18.5k car after four years, plus harassing calls
- Customer service reps refuse to change payment due date or arrange deferment
- Unauthorized credit card payment
- Told I am 2,000 dollars behind despite making regular payments
- Collector refused any extension despite husband being out of work
- Harassment of References and Lying About "Deals"