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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- 2007 Hyundai Accent overpriced and required large down payment
- Car repossessed after promised payment arrangement, FDCPA violation alleged
- Conflicting balance information and constant back-to-back calls
- Double payment withdrawn, then another the next month, bounced checks
- Called at work three times despite request to call cell after 5pm
- Stop-payment at their request left account unpayable by check, plus harassing calls
- Deferments never processed, car repossessed and payoff money taken
- Made Me Want to Kill Myself
- Payments still withdrawn two weeks early after due date change request
- Did not want to help me, bad treatment
- Harassing calls at work and refusal to refinance high-interest loan
- Repossession threat and calls to workplace after one month late
- Common patterns noticed in the 400 complaint posts
- Still owe more than purchase price after 19 months
- Harassing calls and checks credited to another customer's account
- Lied about reinstatement after repossession fee paid in full!
- Dealer never forwarded first payment, promised deferment not honored
- Told a deferment was possible, then told none were offered
- First payment led to extra fee and conflicting advice on principal payments
- 20% APR car loan despite good payment history