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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Hotel sold as three star was only two star
- Hotel in different city than requested, no refund
- Refused to reschedule flight and rental car after snowstorm
- Bid-only hotel placed far from beach, no refund
- Rental car insurance purchased not honored, no refund
- Discounted hotel reservation excluded complimentary breakfast
- Knights Inn Galveston room filthy and not as advertised
- Low price guarantee posted but refused to honor
- Hotel best price conflicts with price quoted on booking
- Taxes and fees charged twice on hotel booking
- Misleading hotel room ad and refund refused
- Hotel booked outside selected area and refused to fix error
- Rental car reservation charged without authorization and refund refused
- Corporate office customer service routed to third party answering service
- Free hotel night certificate promised for cruise never sent
- Hotel confirmation was in different city 42 minutes away
- Travel dates changed on airline bid and no refund given
- Card held and charged repeatedly after booking showed as declined
- No cancellation allowed hours before hotel check-in
- Charged twice for hotel room and rude customer service