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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Hotel tax rate charged higher than quoted, $8.01 overcharge
- Bid for 4-star room returned 3-star hotel with no cancellation
- Wrong return flight booked and only $150 offered after $600 fare
- Hotel room in Middletown smaller than bid and no credit given
- Bid accepted at hotel not shown in list and no cancel option
- Flight change refused for funeral and no US-based agents
- Quoted $6,700 flight home despite travel insurance after family death
- Five star Vegas hotel had no two-bed rooms and no refund
- Hotel room was old and dingy unlike website pictures
- Promised free first bag but charged at airline counter
- Hotel booked over a mile from requested Dupont Circle area
- Credit card billed $250 after hotel bid was rejected
- Vacation package booked into motor lodge instead of casino hotel
- Name your own price bid accepted at hotel cheaper without bidding
- Trip insurance claim refused for child's illness and $50 cancel fee
- Could not change or cancel hotel booking made 15 hours earlier
- Remote rental car pickup location had no vehicles available
- Deceptive website and no real problem resolution
- Charged for hotel room cancelled 16 hours after booking
- Charged more than hotel receipt despite best price guarantee