Independent profile — not affiliated with Mr. Cooper
Mr. Cooper Reviews & Complaints
← Back to the full Mr. Cooper profile
REVIEWS & COMPLAINTS150on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEmrcooper.com
HEADQUARTERSCoppell, TX
PROFILE CHECKED2026-10-11
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 150 historical complaints about Mr. Cooper, published between 2002 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Predatory Refinance Into ARM Followed by Late Fees and Credit Damage
- Calls for payment when not yet due
- Modification Terms Unaffordable and Same Paperwork Requested Repeatedly
- Modification Package Lost, Conflicting Answers and Denial Letter Never Arrived
- Three Years Stuck in Modification Process Restarted Repeatedly
- Fees for Payments, Unreachable Phone System and Rude Staff
- Veterans Credit Subtracted Twice From Escrow Tax Payment
- Escrow Account Added Without Notification
- Billed for Unneeded Liability Insurance and Credit Report Damage
- Repeated Modification Denials and Unreported Unemployment Forbearance
- Wrongful Foreclosure Lawsuit Over Broken HAMP Modification Promises
- Facing Foreclosure Despite On-Time Payments Proven With Receipts
- Loan Modification Restarted After Servicing Was Sold
- Excess Fees, Misapplied Payments and Bankruptcy Violations Alleged
- Allowed my HO insurance to lapse by not paying from escrow
- Paperwork Problems and Endless Transfers Since Loan Was Bought
- Harassed Over Mortgage on Home Already Sold in Short Sale
- Letter to Better Business Bureau About Mortgage Servicer Conduct
- Sued Over Loan Ownership After Being Told Modification Was Possible
- No Payment Coupons or Papers After Mortgage Was Sold