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Liberty Mutual Reviews & Complaints
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REVIEWS & COMPLAINTS93on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-800-290-8206Customer service
WEBSITElibertymutual.com
HEADQUARTERSBoston, MA
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 93 historical complaints about Liberty Mutual, published between 2000 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Former Employee Reports Poor Training and Understaffing at Branch
- Insurer Wants 10 Percent of Repair Costs After Van Backed Into Me
- Insurer kept over $5,000 in premiums and refused to issue policies
- Medical bills unpaid after crash caused by other driver
- Delivery driver ran over my dog and denied knowing
- Homeowners policy discount revoked and extra $296 charged after payment
- Billing errors and ignored messages led to collections after policy cancellation
- Sent to collections after moving states and selling house
- Workers Compensation Benefits Delayed and Denied to Injured Employee
- Quote Changed After Purchase and Credit Card Refund Delayed
- Workers Compensation Insurer Delayed Treatment Approvals for Over Three Years
- Failed to Cancel Renewal Policy Then Sent Bill to Collections
- Refuses to Pay for Son's Car Damage From Parking Lot Collision
- Insurer Assigns 15% Fault After Other Driver Ran Red Light
- Agent's office never notified state of canceled policy, causing fine
- Alleged Salvage Title Branding Fraud by Insurers and Auction Yards
- Jewelry claim paid far below appraised and replacement value
- Workers compensation payments delayed and surgery pressured despite complications
- Adjuster missed statute of limitations while out of office
- Landlord's insurer unpaid medical bills after porch collapse injury