Independent profile — not affiliated with JPMorgan Chase
JPMorgan Chase Reviews & Complaints
← Back to the full JPMorgan Chase profile
REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Minimum Payment Raised from 2% to 5% on Promotional Fixed Rate
- Repeated NSF Fees Despite Funds Showing in Online Account
- Minimum Payment Raised from 2% to 5% on Fixed 3.99% Transfer
- Minimum Payment Raised from 2% to 5% on $75,000 Balance
- Six Months of Home Modification Delays and Changing Answers
- Loan Modification Documents Resent Six Times Since April
- Credit Limit Lowered Without Notice on Former WAMU Account
- Minimum Payment Raised from $162 to $400 After Balance Transfer
- Minimum Payment Raised from 2% to 5% Without Notice
- CD Closure Blocked While Traveling Abroad, Rollover Rate Only 1%
- Credit Card Closed Despite Good Standing Since 2001
- Unjust Late Fee After Address Change and Missing Invoice
- Late Fee of $39.99 Not Removed From Account
- Refinance Delayed Over Seven Months With $1480 in Fees Paid
- Account Closed After Rate Increase, Locking In Higher Rates
- Loan Modification Delayed While Foreclosure Looms Despite Current Payments
- Card Cancelled Without Notice, Stranded Without Gas at Midnight
- Five Dollar Fee to Cash Check for Non-Members
- Misc. Debit - Withdrawal to Another Account
- Account Closed After Ten Years With Dishonest Stated Reasons