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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Promised fee reminder never sent, then $87 charged on $1.16 negative balance
- $535 in insufficient funds fees charged in seven days
- APR raised from 9.99% to 13.24% after 3.5 years on time
- Three overdraft fees totaling $102 on small parking charges
- Late fee charged despite zero balance after returned items
- Washington Mutual Debit Card Fraud Claim Denied
- Rate hikes on best customers blamed on Providian acquisition
- Repo company destroyed my yard and septic system
- Old joint-account debt taken without notice, causing $350 overdraft fees
- Card rate raised from 7.99% to over 15% despite perfect history
- Unexplained $100 levy fee and $33 NSF charge over 3 cents
- Monthly minimum payment raised from $250 to $860
- Late fee after online payment posted a day late, card closed
- Flood insurance required at more than twice the loan balance
- Payoff Quote Delays After Loan Modification Never Completed
- Promised 30 Dollar Credit for Card Use Denied Later
- Frequent Card Declines and Security Holds After Quicken Visa Takeover
- Fixed 5.9% Rate Raised to Over 11% After 20 Years
- Repeated Collection Calls to Workplace Despite Recorded Requests to Stop
- Loan Modification Denied After Trial Payments With Sale Date Days Away