Hotels.com

Complaints & Reviews on USAComplaints

161 complaints on USAComplaints, including 1 published in the last three years.

• Charged $211 and no refund after promised shuttle did not existPublished Oct 24, 2011 · Historical consumer allegation
• Hotel stay not credited to account after promised fixPublished Oct 9, 2011 · Historical consumer allegation
• Agents misled me about rebooking, then charged no-showPublished Sep 22, 2011 · Historical consumer allegation
• Zero help with changes, $800 change fee on prepaid bookingPublished Aug 17, 2011 · Historical consumer allegation
• Liars! Promised a Kindle, never gave itPublished Aug 15, 2011 · Historical consumer allegation
• Kindle deal is a bait and switch scamPublished Aug 11, 2011 · Historical consumer allegation
• Moved to overpriced hotel after scented room caused allergy problemPublished Aug 11, 2011 · Historical consumer allegation
• Sale price on booked vacation package not honoredPublished Aug 7, 2011 · Historical consumer allegation
• Keeping the money instead of refunding is a cancellation feePublished Aug 4, 2011 · Historical consumer allegation
• Only partial refund after cancelling within the allowed time framePublished Aug 2, 2011 · Historical consumer allegation
• Overcharged $36, wrong reward points, customer service never answersPublished Aug 2, 2011 · Historical consumer allegation
• No real discounts in most casesPublished Jul 27, 2011 · Historical consumer allegation
• Agent booked an extra night without authorization, charged no-show feePublished Jul 17, 2011 · Historical consumer allegation
• Billed higher amount than what was quotedPublished Jul 12, 2011 · Historical consumer allegation
• Charged no-show fee after cancelling reservationPublished Jun 24, 2011 · Historical consumer allegation
• Never received $30 stay promotion rebate after five-night bookingPublished Jun 23, 2011 · Historical consumer allegation
• Does Not Honor Its Price Match PolicyPublished Jun 19, 2011 · Historical consumer allegation
• Quoted price by phone but confirmation showed $83 more in feesPublished Jun 17, 2011 · Historical consumer allegation
• Quoted $99 per night but confirmation billed $300 morePublished Jun 16, 2011 · Historical consumer allegation
• Told I was booking with Hampton Inn but charged through third partyPublished May 20, 2011 · Historical consumer allegation