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REVIEWS & COMPLAINTS172on USAComplaints · 1 in last 3 yrs
WEBSITEhotels.com
HEADQUARTERSSeattle, WA
PROFILE CHECKED2026-11-02
Reviews & Complaints on USAComplaints
172 complaints on USAComplaints, including 1 published in the last three years.
- Price Match Guarantee Not Honored
- Hotel far from wedding, could not cancel within three hours
- Refund promised within a week after cancelling, $752.60 taken
- Refused refund for unused night, motel would have refunded directly
- Promised refund for price error at Italian ski resort never paid
- Price match guarantee refused because booking was nonrefundable
- Hotel not handicap accessible
- Charged more than promised rate, price match not honored
- Comfort Inn Draper room not wheelchair accessible, cancellation finger-pointing
- Booked Sitges hotel with shared bathrooms, strange arrival
- Low-quality Manila hotel, no help rebooking late at night
- No reservation at Playa del Carmen hotel, cancelled without approval
- Free Kindle promo code accepted but Kindle never arrived
- Booked king bed room but got double beds
- Booking cancelled by hotel, only voucher offered for $111 phone bill
- Booked nonsmoking two-bed room but got one bed smoking room
- Booked hotel still under construction, refund refused as no-show
- Price match guarantee refused when coupon applied
- Booked smoking suite but hotel was nonsmoking, refund refused
- Bait and Switch, a confirmation does not mean your reservation is valid