Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Warranty Confusion and Cancelled Service Appointments on HP Laptop
- Store Refused to Take Back Returned Camcorder Battery
- Schedule Hours Cut After Manager Confrontation Over Computer Use
- Email gift offer site showed nothing
- Text message prize code site claimed $1000 card
- Randomly Selected for 1000 Gift Card Message Was a Lie
- Prize Gift Card Message Claiming 1000 Dollars Is a Scam
- Text prize site collected address and email details
- Email claimed $1,000 card win, now fears identity theft
- Phone message about gift card win, fears identity theft
- Email promised $1000 gift card but site had nothing
- Email gift card offer link led nowhere
- Exchange of Defective USB Drive Required Paying Extra Ten Dollars
- Exchange Refused Three Days After 30 Day Window for Sound Bar
- Defective Laptop Replacement Required Paying $70 Difference
- Black Tie Phone Replacement Cost Deposit and Refurbished Camera Failed
- Camera Bundle Price Not Honored at Checkout in West Paterson
- Quicken Sold Instead of Quickbooks and Incompatible With Simple Start
- Pre-Black Friday Event Site Showed Items Coming Soon Then Sold Out
- Two Gift Card Scam Texts Received Within Four Hours One Night