I rarely complain, unless the service is off the wall bad. Well, phoneclaim.com aka Asurion is a joke of a company and needs to ber shut down. A few weeks ago, I thought I lost my phone. I called Asurion (T-Mobile's cell phone insurance company) for a new phone. They charged me $130 for the deductible (even though they charge me for insurance every month). Fine.
A few days later, a good somaritan found my phone and returned it to me. I called Asurion (multiple times) to let them know. I refused the package (as suggested by many agents there-I have names) and called them for a refund. Needless to say, I still haven't received my money. Basically, the company charges you for a phone no matter what. -it's robbery and a complete ripoff. The agents on the phone were polite, but getting your money back is mission impossible. What a shady operation. They take your money w/o providing you a service/product. FYI I read online that you may be able to get a refund if you email you the CEO directly. Wow! Does a consumer have to go that far just to get their own money back? -Straight out thieves. Company needs to be sued/upper mgmt needs to be fired.
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