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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Unclaimed Account Funds Neither Returned Nor Found at State Office
- Gift Card Balance of $11.65 Wrongly Reported as Zero
- Purchase Protection Claim for Stolen Items Denied for No Forced Entry
- Left us stranded in Puerto Vallarta, Mexico
- Credit Limit Cut From $12,000 to $1,000 After Rate Hike to 27%
- Elderly Customer Cancels Cards After Interest Rate Increase
- Interest Rate Raised to 15.25% From 9.99% With No Appeal Process
- Delta Gold Card Limit Cut Then Closed Over Delinquencies
- Extended Payment Plan Suspended Then Offered Again Within Days
- Interest Rate Raised From 10.25% to 17.25% Without Notice or Opt Out
- Credit Limit Lowered and Rate Raised With No Clear Explanation
- Travellers Cheques Refused by Belgian Banks and Charged 7% Commission
- Credit Limit Cut Announced by Phone to Daughter on Easter Sunday
- Gift Card Refused Without Receipt Despite Faxed Documents
- Credit Limit Cut From $5000 to $2000, Card Restricted at Gas Pump
- Care Program Account Reported as Shut Off and Mortgage Declined
- Accepted Fake Paperwork and Claims from "Merchant" I had no dealings with
- Long-Time Customer's Cards Cancelled After Joining Debt Management Program
- Platinum Card Rate Raised 30% Despite Federal Bailout Funds
- Card Cancelled Over Other Debtors' Credit Report Information