You just recently increased my interest rate to 15.25%, up from 9.99% when I originally opened my acct with you. What's up? Interest rates are dropping all over the place, and mortgage rates are under 5%. If anything you should be reducing interest rates, not increasing them. Your customer service supervisor refused to refer me to her manager or give me her manager's name, so it's pretty obvious there is absolutely no appeal process in place. It appears you just sit behind your desks and pull interest rate figures from the air, then cowardly insulate yourself from your victims?
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